“We would like to commend Martin for demonstrating excellent customer service with true professionalism on February 17, 2021 as he changed our Reverse Osmosis filters. He communicated with patience in answering our questions as he worked and is a great listener. We are elderly and when we didn’t understand, he calmly and pleasantly repeated his explanation and instructions, all the while smiling, which assured us that he was not annoyed with us. He truly demonstrated, by his patience, that he really loves his job. We are pleased to present this well deserved commendation to Martin. Excellent customer service is not an option…it is a necessity to the success of a business. We will continue to use your services as a direct result of his excellent customer service.”

“The success of a service-providing company such as Las Vegas Quality Water depends primarily upon the quality of its service technicians. Robert, our technician, phoned to see if he could show up earlier than scheduled. Appreciated receiving the heads-up. He was called to troubleshoot our water softener issues and perform any necessary repairs on the unit. Robert took care to really check everything indicated by the symptoms of malfunction that I described to him before making his decision on what needed to be done to fix the problem. I appreciate his attention to detail. While working, he discussed and explained things to me so I could better understand what went wrong and why. In the end, he determined that the circuit board was bad and he replaced it. In Las Vegas(and maybe everywhere else in this country), it is very difficult to find competent service technicians for most industries. Robert exemplified the competence and personality qualities that we look for in a competent technician. We will not hesitate to use this company as needed in the future.”

They arrived on time and did a fantastic job installing our water softener. The tech explained everything in detail and was very professional. Two weeks later out water heater went out and they installed the same day at a fair price. Mando, the field supervisor who installed out unit, was very knowledgeable. Victoria at the office was prompt to call me back and understood our situation. She managed to work us into the schedule.”